πŸš€ Submit your support tickets easily | πŸ“ž Get quick assistance | πŸ’‘ We are here to help you 24/7 πŸ“ž 0798954417/0733481568 | πŸ“§ ictsupport@hbctrh.or.ke

Network problem

???? 1. No Internet Connection (Completely Offline)

βœ… Possible Causes:

  • Network cable unplugged or faulty
  • Router/switch is off
  • ISP outage
  • Incorrect IP configuration

???? Solutions:

  • Check Ethernet cable is firmly connected
  • Restart computer and router/switch
  • Confirm network icon (should not show ❌)
  • Run:

    Β 
    ipconfig /all
    Β 

    Ensure IP is assigned (not 169.x.x.x)

  • Contact IT/ISP if outage persists

???? 2. Slow Internet Speed

βœ… Possible Causes:

  • Too many users on the network
  • Background downloads (updates, YouTube, etc.)
  • Weak Wi-Fi signal
  • Bandwidth limits

???? Solutions:

  • Close unnecessary applications/tabs
  • Move closer to Wi-Fi access point
  • Use LAN cable instead of Wi-Fi
  • Restart router
  • IT admin should:
    • Monitor bandwidth usage
    • Limit streaming/download sites

???? 3. Wi-Fi Not Connecting

βœ… Possible Causes:

  • Wrong password
  • Disabled Wi-Fi
  • Access point down

???? Solutions:

  • Turn Wi-Fi off and on
  • Forget network β†’ reconnect
  • Re-enter correct password
  • Check if others can connect
  • Restart access point

    ???? 4. Network Printer Not Working

    βœ… Possible Causes:

    • Printer offline
    • Wrong IP address
    • Network disconnection

    ???? Solutions:

    • Restart printer
    • Check network cable/Wi-Fi
    • Reinstall printer
    • Ping printer IP

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πŸš€ Submit your support tickets easily | πŸ“ž Get quick assistance | πŸ’‘ We are here to help you 24/7 πŸ“ž 0798954417/0733481568 | πŸ“§ ictsupport@hbctrh.or.ke