???? 1. Unable to Login

✅ Possible Causes:

• Wrong username/password
• Account locked
• System server down

???? Solutions:

• Confirm correct login credentials (check CAPS LOCK)
• Try resetting password
• Wait 5–10 minutes if locked out
• Try logging in from another computer
• Contact IT admin to unlock account

???? 2. System Not Opening / Blank Screen

✅ Possible Causes:

• No internet/network connection
• Server is down
• Browser issues

???? Solutions:

• Check internet connection
• Open system in another browser (Chrome recommended)
• Clear browser cache:
  • Press Ctrl + Shift + Delete
• Restart computer
• Confirm server status with IT

???? 3. Slow System Performance

✅ Possible Causes:

• Network congestion
• Too many users
• Low computer memory

???? Solutions:

• Close unnecessary tabs/programs
• Restart computer
• Use wired connection instead of Wi-Fi
• IT should check:
  • Server performance
  • Database load

???? 4. Patient Not Found / Missing Records

✅ Possible Causes:

• Wrong search details
• System delay or sync issue
• Data entry error

???? Solutions:

• Search using:
  • Patient number
  • Phone number
  • Full name
• Check spelling carefully
• Refresh system
• Confirm with registration desk

???? 5. Billing Errors (Wrong Charges / Not Reflecting)

✅ Possible Causes:

• Service not added correctly
• System lag
• Configuration issue

???? Solutions:

• Refresh page
• Re-add service
• Confirm correct tariff selected
• Escalate to accounts/IT if persistent

???? 6. Lab / Pharmacy Orders Not Showing

✅ Possible Causes:

• Order not submitted
• System delay
• Module sync issue

???? Solutions:

• Confirm order was saved
• Refresh module
• Log out and log back in
• Check with ordering department

???? 7. Reports Not Generating

✅ Possible Causes:

• Wrong filters (date, department)
• System overload
• Permission restrictions

???? Solutions:

• Recheck filters
• Try smaller date range
• Export instead of preview
• Contact admin for access rights

???? 8. Printer Not Printing from LCT System

✅ Possible Causes:

• Printer not set as default
• Network printer offline
• Driver issues

???? Solutions:

• Set correct default printer
• Restart printer
• Reinstall printer drivers
• Test printing from another app

???? 9. Session Timeout / Auto Logout

✅ Possible Causes:

• Security settings
• Inactivity

???? Solutions:

• Save work frequently
• Log in again
• Avoid staying idle too long

???? 10. “Access Denied” Errors

✅ Possible Causes:

• User role restrictions
• Unauthorized module access

???? Solutions:

• Contact system administrator
• Request correct permissions
  

  ????️ Quick Fix Checklist

  ✔ Refresh the page
  ✔ Log out and log in again
  ✔ Restart computer
  ✔ Check internet connection
  ✔ Try another browser/device